Frequently Asked Questions
Below is a list of the most commonly asked questions we receive from our customers. If you cannot find the answer you are looking for, please feel free to call us at (407) 889-9000 to speak to a representative. You can also simply fill out the form on the right and someone will be glad to assist you in all your home & business security needs.
Questions
If you own your system, in most cases, yes! There are a few systems that we are unable to immediately monitor, such as the older technologies and some "proprietary" systems. We can tell you over the phone if you can take advantage of our offer right away. Our fully trained alarm technicians will come to your home or business to program and fully test your systems in less than an hour. We also provide updates using the newest technology for a specially discounted rate for our customers. For more information, click here.
KMG Security offers a full line of security products and we pride ourselves on the new systems we install. Having over 10 years in the alarm industry assures you that your new KMG Security system will be the best available to fit your needs.
KMG Security uses only quality security alarm equipment manufactured by GE Security, Ademco/Honeywell and DSC, as well as others. Click here for more information.
At KMG Security we take care of our customers by offering an initial 90 day parts and labor warranty. You may opt for the extended warranty plan, which will cover parts and labor as long as you’re a monitored customer.
With the property owner’s permission, we can install a state-of-the-art system that you can take with you if you ever relocate. If within Central Florida, KMG Security can then re-install the system in your new home, apartment or business.
You can use your MasterCard, Visa, or check to pay for your new system or to upgrade your current system. Monitoring services can be paid monthly or annually. Monthly monitoring payments are drafted from your credit card or checking account.
While alarm systems can work using VOIP, it is not recommended. If your house loses power or internet connectivity and your alarm was triggered, it would not send a signal to the monitoring station.
Yes! We can monitor your alarm system using the newest digital cellular service, specifically designed for alarm transmission data.
Yes! Your KMG Security alarm system is equipped with a battery backup, so your protection will not be interrupted after a power failure.